# German Speaking Customer Service for Automotive Department

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2025-03-01

**Salary:** EUR 20,000–30,000

**Workplace:** remote

**Department:** German

## Description

Mercier Consultancy is looking for a proficient German Speaking Customer Service Representative to join our Automotive Department. In this vital position, you will provide outstanding support to our German-speaking clients, assisting them with inquiries and concerns related to our automotive services. Your fluency in German will be essential for enhancing customer experiences and ensuring their satisfaction.

As a Customer Service Representative, you will engage with clients through various communication channels, helping them navigate our automotive offerings and providing solutions to their questions. Your expertise and professionalism will play a crucial role in maintaining strong relationships with our customers.

### Responsibilities

-   Respond to customer inquiries in German via phone, email, and chat regarding automotive services
-   Assist clients with service bookings, product information, and troubleshooting issues
-   Accurately document customer interactions and service requests in our CRM system
-   Collaborate with service and technical teams to ensure prompt resolution of inquiries
-   Educate customers about available automotive products and services
-   Gather feedback from clients to help enhance service quality
-   Participate in training to stay informed about the latest automotive developments

## Requirements

-   Fluency in German and English, both written and verbal, is required
-   Strong customer service orientation and communication skills
-   Experience in customer service, particularly in the automotive sector, is preferred
-   Ability to manage multiple inquiries and prioritize efficiently
-   Detail-oriented with solid problem-solving skills
-   Customer-focused with a desire to provide exceptional service
-   Familiarity with automotive terminology and experience with CRM software is an advantage

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/D9FD7A2BB2/apply)

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