# Portuguese-Speaking Customer Support for Subscription-Based Services Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-19

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Portuguese

## Description

Mercier Consultancy is thrilled to announce an opening for a Portuguese-Speaking Customer Support Representative in our Subscription-Based Services Department! In this key role, you will provide top-notch assistance to our Portuguese-speaking customers, helping them navigate our subscription services and ensuring they have a seamless experience.

This position is perfect for individuals who are passionate about customer service and enjoy working in a dynamic environment. If you have excellent communication skills and a keen interest in subscription-based services, we would love to hear from you!

### Responsibilities

-   Assist customers in Portuguese via phone, email, and chat regarding subscription inquiries and issues
-   Guide clients through the subscription process, including sign-ups, cancellations, and account management
-   Maintain accurate records of customer interactions in our support system
-   Collaborate with teams to resolve customer issues and improve service delivery
-   Educate customers on service features, updates, and best practices
-   Gather feedback to help inform product improvements and innovations
-   Participate in training sessions to stay updated on industry trends and subscription services

## Requirements

-   Fluency in Portuguese and English, both written and verbal, is required.
-   Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Experience in customer support, particularly in subscription-based services or consumer-facing roles
-   Excellent communication and interpersonal skills
-   Strong problem-solving capabilities and attention to detail
-   A customer-focused attitude with a commitment to service excellence
-   Ability to multitask effectively in a fast-paced environment
-   Familiarity with customer support software and CRM tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/DABDD65A49/apply)

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