# German Player support specialist for gaming department in Sofia Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-19

**Salary:** EUR 22,000–26,000

**Workplace:** hybrid

**Department:** German

## Description

Mercier Consultancy is excited to announce an opening for a German Player Support Specialist in our dynamic gaming department located in Sofia, Bulgaria! In this role, you will be the essential support resource for our German-speaking player community, ensuring they receive exceptional assistance and enjoy a seamless gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and strive to provide a welcoming and supportive environment for all players. We are looking for individuals who have a strong passion for gaming and possess excellent communication skills to connect meaningfully with our players.

### Responsibilities

-   Deliver outstanding support to German-speaking players via email, chat, and social media platforms
-   Troubleshoot technical issues, respond to gameplay questions, and assist with account management
-   Document player interactions and support issues accurately in our customer relationship management system
-   Collaborate with other teams to resolve complex player inquiries efficiently
-   Gather player feedback to communicate insights and areas for enhancement to the development team
-   Help foster a positive and engaging community for our players
-   Keep updated on the latest gaming trends and product developments

## Requirements

-   Fluency in German and English, both written and spoken
-   Excellent communication and customer service skills
-   Previous experience in player support or a customer service role is advantageous
-   A strong passion for gaming and familiarity with gaming culture
-   Strong problem-solving skills and attention to detail
-   Able to work both independently and as part of a collaborative team
-   Familiarity with customer support software and gaming platforms is a bonus

## Benefits

-   **Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**
-   Fully paid training sessions from the office
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/DE7A77DBA4/apply)

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