# French-Speaking Customer Support for Logistics Department in Athens, Greece

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-25

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

**Department:** French

## Description

Mercier Consultancy is excited to announce an opening for a French-Speaking Customer Support Representative in our Logistics Department, located in beautiful Athens, Greece! In this essential role, you will be the go-to resource for our French-speaking clients, assisting them with inquiries related to logistics and transportation services.

If you are passionate about logistics and enjoy providing top-notch customer service, we invite you to apply and become part of our dynamic team in an exciting environment!

### Responsibilities

-   Respond to customer inquiries in French via phone, email, and chat
-   Assist clients with questions regarding shipping, tracking, and logistics processes
-   Document customer interactions accurately in our CRM system
-   Collaborate with internal teams to resolve customer issues
-   Provide updates and information regarding shipments and delivery schedules
-   Gather customer feedback to assist in process improvement initiatives
-   Participate in training sessions to enhance your knowledge of logistics services

## Requirements

-   Fluency in French and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Previous experience in customer support, preferably in logistics or supply chain management
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A customer-centric mindset with a focus on delivering exceptional service
-   Ability to multitask in a fast-paced environment
-   Familiarity with logistics software and CRM systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/E768FF9CCE/apply)

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