# Italian-Speaking Customer Support for Mobile Banking Services Dept. in Athens

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** on_site

**Department:** italian

## Description

Mercier Consultancy is excited to announce an opening for an Italian-Speaking Customer Support Representative in our Mobile Banking Services Department located in Athens! In this role, you will be the primary point of contact for our Italian-speaking clients, providing them with expert support as they navigate our mobile banking platform. Your linguistic skills and dedication to customer service will be essential in ensuring a seamless banking experience for our clients.

This position is perfect for individuals who are enthusiastic about technology and financial services. If you are a problem-solver with a passion for helping others, we want to hear from you!

### Responsibilities

-   Assist customers in Italian via phone, email, and chat with inquiries regarding mobile banking services
-   Provide information about account management, transactions, and app functionality
-   Document customer interactions and resolutions in our customer relationship management system
-   Collaborate with internal teams to resolve complex issues effectively
-   Help educate clients on best practices for safe and effective mobile banking
-   Participate in training sessions to remain up-to-date on our services and features

## Requirements

-   Proficiency in both written and spoken Italian and English. Your nationality and native language must be clearly stated in your application.
-   Previous experience in customer support, preferably within the banking or financial services industry
-   Excellent communication and interpersonal abilities.
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong problem-solving skills and meticulous attention to detail
-   A proactive approach with a customer-centric mindset
-   Able to effectively handle multiple inquiries in a dynamic, fast-paced environment
-   Familiarity with mobile banking applications and customer support tools

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/E969DB11A6/apply)

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