# German Travel Support Advisor - Sofia, Fully Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-29

**Salary:** EUR 18,000–22,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is currently seeking a committed German Travel Support Advisor to join our growing team in Sofia, Bulgaria.

In the capacity of a German Travel Support Advisor, you will be entrusted with assisting German-speaking clients with their travel requirements, delivering exceptional customer service and support. Your responsibilities will include addressing travel-related inquiries, facilitating booking processes, and resolving any client issues to ensure a seamless and pleasant travel experience.

### Responsibilities

-   Provide assistance to German-speaking clients across multiple communication channels, including phone, email, and chat
-   Support clients with travel reservations and furnish comprehensive travel information
-   Address and resolve client complaints, inquiries, and concerns promptly and professionally
-   Maintain precise records of client interactions and transactions
-   Collaborate effectively with internal teams to enhance service quality and client satisfaction
-   Inform clients regarding applicable promotions and additional services
-   Gather and report client feedback aimed at improving service delivery

## Requirements

-   Fluency in German and English, both written and spoken
-   Strong communication and excellent customer service skills
-   Previous experience in travel support or customer service is highly advantageous
-   Good problem-solving abilities and attention to detail
-   Positive and professional approach focused on client satisfaction
-   Ability to thrive in a fast-paced, dynamic environment
-   Passion for the travel industry and motivation to develop your career in this field

## Benefits

-   Competitive monthly wage
-   Relocation Expenses Covered to Bulgaria
-   Assistance with Apartment Search
-   Paid Training and Opportunities for Professional Development
-   And other benefits

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/E9C2BA97B7/apply)

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