# Finnish language Customer Service roles in Sofia, Bulgaria

> Mercier Consultancy · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2026-02-18

**Salary:** EUR 18,000–22,000

**Workplace:** hybrid

**Department:** Finnish

## Description

Mercier Consultancy is excited to announce openings for Finnish Language Customer Service Representatives in Sofia, Bulgaria. If you have a passion for helping others and enjoy providing exceptional customer support, this is the perfect opportunity for you!

In this role, you will be responsible for assisting our Finnish-speaking customers by handling their inquiries, providing solutions, and ensuring a positive experience with our services. Your dedication and professionalism will be essential in building customer loyalty.

### Responsibilities

-   Provide outstanding customer service in Finnish and English through various communication channels
-   Address customer inquiries, concerns, and issues promptly and effectively
-   Document all interactions accurately in our customer relationship management (CRM) system
-   Collaborate with team members to resolve complex customer issues
-   Gather and analyze customer feedback to inform service improvements
-   Stay informed about product offerings and updates to assist customers better
-   Engage in training sessions to continuously enhance customer service skills

## Requirements

-   Fluency in Finnish and English with strong communication skills
-   Previous experience in customer service or related roles is preferred
-   Strong problem-solving abilities and a customer-centric attitude
-   Able to handle multiple inquiries in a fast-paced environment
-   Excellent attention to detail and good organizational skills
-   Passionate about delivering exceptional customer experiences
-   Knowledge of CRM systems and customer support tools is a plus

## Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/EA0F0D8163/apply)

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