# Portuguese Fitbit Products Support Specialist role in Bulgaria - Relocation Pack

> Mercier Consultancy · Bulgaria (Remote) · Full-time · Posted 2026-03-09

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Portuguese

## Description

Mercier Consultancy is excited to offer a Portuguese Fitbit Products Support Specialist role in Bulgaria, complete with a generous relocation package! This is an amazing opportunity for those who are passionate about fitness technology and provide excellent customer service.

As a Support Specialist, you will be responsible for assisting Portuguese-speaking customers with inquiries and issues related to their Fitbit devices. You will play a crucial role in helping users get the most out of their fitness products while ensuring a positive customer experience.

### Responsibilities

-   Provide outstanding support to Portuguese-speaking customers via phone, email, and chat
-   Troubleshoot technical issues related to Fitbit products and services
-   Guide users through product features and best usage practices
-   Document customer interactions comprehensively in our support system
-   Collaborate with technical teams to escalate complex issues effectively
-   Promote user engagement and satisfaction by providing helpful insights and solutions
-   Maintain a friendly and professional approach in all communications

## Requirements

-   Fluency in Portuguese and English, both written and spoken
-   Strong customer service orientation with effective communication skills
-   Prior experience in customer support or technical support is preferred
-   Genuine interest in fitness and technology
-   Able to diagnose problems and resolve issues efficiently
-   Team player who enjoys collaborating in a dynamic environment
-   Familiarity with customer support platforms and tools is a plus

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/EC38FD97DC/apply)

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