# Dutch Speaking Customer Service for Eco-Friendly Products Department

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2025-03-16

**Salary:** EUR 20,000–30,000

**Workplace:** remote

**Department:** Dutch

## Description

Mercier Consultancy is looking for a passionate Dutch Speaking Customer Service Representative to join our Eco-Friendly Products Department. In this role, you will provide exceptional support to our Dutch-speaking customers who are interested in our range of sustainable and eco-friendly products.

Your fluency in Dutch will be key in assisting clients with inquiries regarding product details, sourcing information, and order management. As a representative of our commitment to sustainability, you will help educate customers on the benefits of choosing eco-friendly options, enhancing their shopping experience and fostering a greener lifestyle.

### Responsibilities

-   Provide high-quality customer service in Dutch through phone, email, and chat regarding eco-friendly products
-   Assist customers with inquiries related to product features, availability, and environmental benefits
-   Handle order processing, shipping inquiries, and returns
-   Document customer interactions accurately in our CRM system
-   Collaborate with the product management team to stay informed about new offerings and sustainability initiatives
-   Gather customer feedback to continuously improve our product offerings and services
-   Promote awareness of eco-friendly practices and the importance of sustainability

## Requirements

-   Fluency in Dutch and English, with strong communication skills
-   Excellent customer service orientation and problem-solving abilities
-   Previous experience in customer service, especially in eco-friendly or retail environments, is preferred
-   Ability to manage multiple inquiries efficiently in a fast-paced environment
-   Detail-oriented with strong organizational skills
-   Passion for sustainability and knowledge of eco-friendly products is a plus
-   Familiarity with customer support software and CRM systems is advantageous

## Benefits

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Monthly Performance Bonus

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/EF410C5E09/apply)

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