# German Speaking Agent For Customer Service Department

> Mercier Consultancy · Athens, Greece · Full-time · Posted 2025-03-10

**Salary:** EUR 20,000–30,000

**Workplace:** on_site

**Department:** German

## Description

Mercier Consultancy is seeking a dedicated German Speaking Agent for our Customer Service Department. In this role, you will be the voice of our company, responsible for delivering outstanding customer service to our German-speaking clients. You will handle inquiries, provide information about our products and services, and assist in resolving any issues that may arise.

As a German Speaking Agent, your language skills will play a crucial role in fostering strong relationships with our customers. Your commitment to excellence in customer support will help ensure a positive experience for every client.

### Responsibilities

-   Respond to customer inquiries and concerns via phone, email, and live chat in German
-   Provide detailed information about our products and services
-   Resolve issues efficiently and effectively while ensuring customer satisfaction
-   Document customer interactions and feedback in our CRM system
-   Collaborate with team members to improve service processes and enhance the overall customer experience
-   Contribute to a positive team environment through effective communication and teamwork
-   Participate in training sessions to stay updated on product knowledge and customer service skills

## Requirements

-   Fluency in German and English, both written and verbal
-   Excellent communication and listening skills
-   Prior experience in customer service or a related field is preferred
-   Ability to work well under pressure and handle challenging situations
-   Proficiency in using customer service software and CRM tools
-   Strong attention to detail and analytical thinking
-   Enthusiastic and positive attitude toward helping customers

## Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/F1CCC1F070/apply)

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