# Arabic-Speaking Customer Solutions Consultant in Sofia - Paid Relocation

> Mercier Consultancy · Sofia, Bulgaria · Full-time · Posted 2026-03-26

**Salary:** EUR 18,000–24,000

**Workplace:** on_site

**Department:** Arabic

## Description

Mercier Consultancy is looking for an Arabic-Speaking Customer Solutions Consultant to join our team in Sofia, Bulgaria, with paid relocation support. In this role, you will be the primary contact for Arabic-speaking clients, providing tailored customer solutions that meet their needs and enhance their overall experience.

You will work in a dynamic and collaborative environment, handling customer inquiries, troubleshooting issues, and delivering customized support to ensure client satisfaction. This position offers great professional growth opportunities along with a comprehensive relocation package.

### Responsibilities

-   Provide exceptional customer support to Arabic-speaking clients
-   Understand and analyze client requirements to deliver tailored solutions
-   Collaborate with internal teams to resolve client issues promptly and effectively
-   Maintain detailed records of client interactions and solutions offered
-   Identify opportunities for service improvement based on client feedback
-   Assist with onboarding and training new clients
-   Stay informed of company products, services, and industry trends

## Requirements

-   Fluency in Arabic and English, both spoken and written.
-   Your native language and nationality must be clearly stated in your C.V. and/or Cover Letter.
-   Strong customer service skills with a proactive and solution-oriented approach
-   Excellent communication and interpersonal skills
-   Ability to work independently and as part of a team
-   Attention to detail and effective problem-solving skills
-   Previous experience in customer support or consulting preferred
-   Willingness to relocate to Sofia, Bulgaria; You must have an EU passport.

## Benefits

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/F4AF61BE87/apply)

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