# Czech-Speaking Customer Support for Subscription-Based Services Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-27

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Czech

## Description

Mercier Consultancy is pleased to announce an opening for a Czech-Speaking Customer Support Representative in our Subscription-Based Services Department! In this important role, you will provide exceptional support to our Czech-speaking customers, assisting them with their inquiries related to our subscription services. Your efforts will help ensure that our clients have a seamless experience as they navigate our platform.

If you are enthusiastic about customer service and enjoy working in a dynamic environment, this position is perfect for you! Join our team and contribute to creating positive customer experiences!

### Responsibilities

-   Assist customers in Czech via phone, email, and chat with inquiries regarding subscription services
-   Guide clients on service features, subscription options, and account management
-   Document customer interactions accurately in our CRM system
-   Collaborate with internal teams to resolve customer issues and enhance service quality
-   Gather customer feedback to inform product development and service improvements
-   Participate in training sessions to maintain up-to-date knowledge of our services

## Requirements

-   Fluency in Czech and English, both written and verbal, is required.
-   Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A customer-centric approach with a focus on satisfaction
-   Ability to handle multiple inquiries efficiently in a fast-paced environment
-   Familiarity with customer support tools and technologies

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/FC2ECFF0A5/apply)

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