# Italian Speaking Customer Service for iGaming Company - Work In Greece

> Mercier Consultancy · Athens, Greece (Remote) · Full-time · Posted 2026-03-09

**Salary:** EUR 16,000–20,000

**Workplace:** remote

## Description

Mercier Consultancy is thrilled to present a fantastic opportunity for an Italian Speaking Customer Service Representative to join our Client's iGaming Company, based in Greece. In this exciting role, you will provide exceptional support to our Italian-speaking customers, assisting them with inquiries related to gaming services, account management, and game-related issues.

Your fluency in Italian will be essential as you help players navigate the iGaming platform, ensuring they have a seamless and enjoyable gaming experience. By delivering outstanding customer service, you will contribute to enhancing player satisfaction and loyalty.

### Responsibilities

-   Deliver high-quality customer service in Italian via phone, email, and chat regarding iGaming inquiries
-   Assist customers with account management, including registration, deposits, withdrawals, and bonuses
-   Resolve player issues and complaints efficiently and professionally
-   Document customer interactions accurately in our CRM system
-   Collaborate with internal teams to enhance the gaming experience and address player concerns
-   Provide information about gaming regulations, promotions, and ongoing events
-   Stay updated on the latest trends in the iGaming industry

## Requirements

-   Fluency in Italian and English, with excellent communication skills
-   Strong customer service orientation and problem-solving abilities
-   Experience in customer service, particularly within the gaming or entertainment sectors, is preferred
-   Able to manage multiple inquiries in a fast-paced environment
-   Detail-oriented with excellent organizational skills
-   Passion for gaming and dedication to providing an exceptional customer experience
-   Familiarity with customer support software and CRM systems is an advantage

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/FDB2A9ED89/apply)

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