# Polish-Speaking Customer Support for Online Marketplace Platform Department

> Mercier Consultancy · Greece (Remote) · Full-time · Posted 2026-02-18

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Polish

## Description

Mercier Consultancy is excited to announce an opening for a Polish-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this crucial role, you will provide outstanding support to our Polish-speaking clients, assisting them with their inquiries regarding our online marketplace and ensuring a seamless shopping experience.

If you are passionate about e-commerce and delivering exceptional customer service, we encourage you to apply for this dynamic opportunity!

### Responsibilities

-   Respond to customer inquiries in Polish via phone, email, and chat
-   Assist clients with questions about product listings, orders, and payment processes
-   Document customer interactions and solutions accurately in our support system
-   Collaborate with internal teams to solve issues and enhance customer satisfaction
-   Provide guidance on best practices for using the online marketplace effectively
-   Collect and relay customer feedback to help improve our platform
-   Participate in training to stay informed about product changes and updates

## Requirements

-   Fluency in Polish and English, both written and verbal, is mandatory.
-   Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
-   Experience in customer support, preferably within e-commerce or online marketplaces
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A customer-oriented mindset with a focus on providing quality service
-   Ability to multitask and manage inquiries in a fast-paced environment
-   Familiarity with customer support software and online marketplace systems is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...

## Apply

[Apply at Mercier Consultancy](https://apply.workable.com/mercier-consultancy/j/FF8CBCD745/apply)

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