# Insurance Coordinator - OP Approvals (Immediate Joiner)

> metabolic · Dubai, United Arab Emirates · Full-time · Posted 2026-07-08

**Workplace:** on_site

## Description

**About Metabolic.Health**

Metabolic.Health is an integrated metabolic care provider in the UAE. The organization combines clinical care, diagnostics, and data driven models to improve outcomes in diabetes and metabolic health.

**Role Overview**

The Insurance Coordinator - OP Approvals manages outpatient insurance approvals and authorization workflows. You ensure timely approvals, accurate documentation, and compliance with payer rules. You protect revenue by preventing authorization denials and treatment delays.

**Key Objectives**

**Operational Control**

• Ensure all outpatient services receive approvals before treatment.

• Maintain zero tolerance for unauthorized services.

**Performance Metrics**

• Achieve approval turnaround within payer SLA timelines.

• Maintain less than 3 percent denial rate due to authorization errors.

**Compliance**

• Ensure adherence to DHA regulations and payer policies.

• Maintain complete audit ready authorization records.

**Core Responsibilities**

**Authorization Management**

• Verify insurance eligibility and benefits before initiating approval requests.

• Submit pre authorization requests with complete clinical documentation.

• Track approvals, extensions, and validity periods to prevent service disruptions.

• Escalate urgent or delayed approvals to payers and internal leadership.

**Documentation Integrity**

• Ensure physician orders, clinical notes, and diagnostic reports support medical necessity.

• Validate CPT and ICD coding alignment with requested services.

• Maintain organized digital records of approvals, correspondence, and payer responses.

**Payer Coordination**

• Liaise with insurance companies and TPAs to expedite approvals.

• Communicate approval status to front office, clinical teams, and patients.

• Clarify payer requirements and disseminate updates to relevant teams.

**Denial Prevention and Resolution**

• Investigate approval denials and implement corrective actions.

• Identify trends in authorization rejections and recommend process improvements.

• Support resubmissions and appeals with enhanced documentation.

**Systems and Reporting**

• Manage authorization workflows within HIS and payer portals such as EclaimLink.

• Generate daily and monthly reports on approval volumes, turnaround times, and denial trends.

• Recommend automation opportunities to improve efficiency and tracking.

## Requirements

-   Certified Professional Coder credential.
-   Bachelor’s degree in Health Information Management, Nursing, or related field.
-   Strong knowledge of DHA regulations and UAE payer rules.
-   Minimum 2 years of coding and denial management experience in the UAE.
-   Proficiency in EHR systems, coding tools, and Microsoft Office.
-   Strong analytical skills and attention to detail.
-   Effective communication with clinical, billing, and insurance teams.
-   Experience in outpatient clinics or specialty centers, preferably endocrinology or metabolic care.

## Apply

[Apply at metabolic](https://apply.workable.com/metabolichealth/j/E9294C6E70/apply)

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