# AMS Engineer

> Methods Business and Digital Technology · London, United Kingdom (Remote) · Full-time · Posted 2026-04-16

**Salary:** GBP 45,000–49,000

**Workplace:** remote

**Department:** IT Cloud

## Description

We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation.

This role combines hands-on technical support with long-term ownership of applications, service quality, and operational improvement. You will play a key role in improving stability, resilience, and supportability of systems over time.

This is a technical engineering position operating at 2nd/3rd line, closely aligned with development and delivery teams.

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

## Requirements

·       Provide 2nd / 3rd line support for live and pre-production applications

·       Own incidents through investigation, resolution, and closure, including root cause analysis

·       Work with developers and infrastructure teams on root cause and permanent fixes

·       Execute and maintain smoke test for application and daily operational checks and reports

·       Analyse logs, metrics, and monitoring data to diagnose issues

·       Support releases and deployments, including out-of-hours activity where required

·       Work within ITIL-aligned processes (Incident, Problem, Change)

·       Communicate clearly with stakeholders during incidents and service disruptions

·       Strong experience in Application Support / AMS / Production Support

·       Proven troubleshooting experience in distributed backend systems

·       Comfortable working directly on Servers (Linux/Windows) to diagnose issues

·       Shell scripting and/or Node.js

·       Java (debugging and OO concepts)

·       RESTful APIs

·       SQL / PostgreSQL

·       Jenkins and CI/CD pipelines

·       Usage of tools like confluence, Halo/ServiceNow, Jira, etc

·       Application servers’ knowledge

·       Confident working in live service environments under pressure

PLEASE Note this role will work 40 hours per week - Monday to Saturday in shifts patterns from 8 - 4pm, 12 - 8pm and 9 - 5pm

Covering around one Saturday in every 6

**Desirable**

·       Excellent communication & written skills

·       Microservice-based architectures

·       Ability to work independently, learn applications quickly, and adapt in a BAU support environment

·       Automation or scripting to improve operational efficiency

·       Experience supporting public sector or regulated systems

·       Minimum 3 to 5 years’ experience within an application support role

**Additional Information**

·       This role involves rotational shift working (Monday to Saturday 08:00 – 20:00)

·       SC clearance is required for access to systems

·       Immediate impact and rapid onboarding expected

**Why Join?**

Be part of building a permanent AMS function, not just maintaining it

Develop long-term ownership and deep system knowledge

Opportunities to grow into senior AMS, platform, SRE, or engineering roles

Work on meaningful public services with real user

## Benefits

**By joining us you can expect:**

-   Autonomy to develop and grow your skills and experience
-   Be part of exciting project work that is making a difference in society
-   Strong, inspiring and thought-provoking leadership
-   A supportive and collaborative environment.

**As well as this, we offer:**

-   Development access to LinkedIn Learning, a management development programme and training
-   Wellness 24/7 Confidential employee assistance programme
-   Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
-   Time off 25 days a year
-   Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
-   Discretionary Company Bonus based on company and individual performance
-   Life Assurance of 4 times base salary
-   Private Medical Insurance which is non-contributory (spouse and dependants included)
-   Worldwide Travel Insurance which is non-contributory (spouse and dependants included)

## Apply

[Apply at Methods Business and Digital Technology](https://apply.workable.com/methods/j/74E7477773/apply)

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