# Telephone Operator Staff (Midplaza Building)

> Midplaza Holding · Central Jakarta, Indonesia · Contract · Posted 2026-09-29

**Workplace:** on_site

## Description

-   Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
-   Maintain a clean, organized, and fully equipped reception area
-   Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
-   Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
-   Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
-   Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
-   Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
-   Handle lost and found items in accordance with established procedures and company policies
-   Report and assist to the supervisor in resolving technical issues with relevant teams
-   Coordinate with Security regarding visitor access and potential security concerns

## Requirements

-   Minimum Diploma (D3) education, preferably in a related field
-   Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
-   Well-groomed with professional appearance
-   Excellent communication and interpersonal skills, with a professional and service-oriented attitude
-   Proficient in English, both spoken and written
-   Strong teamwork and collaboration skills
-   Proficient in Microsoft Office and general computer applications
-   Relevant certifications or professional training are an advantage

## Apply

[Apply at Midplaza Holding](https://apply.workable.com/midplaza/j/14F624BC11/apply)

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