# Concierge Agent - CRETE

> Mitsis Group · Heraklion, Greece · Full-time · Posted 2026-04-22

**Workplace:** on_site

**Department:** Crete

## Description

Pioneering for the last 50 years, **Mitsis Group** is the largest privately owned hotel chain in Greece, driven by **its customer-centric philosophy, family care** and **authentic Greek identity.**

With **24** hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Cjhalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.

**Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!**

Mitsis Group offers a new job in its hotels:

**Concierge Agent**

Location: **Crete**

Employment Type: **Contract**

Ref: **HO/ COCr**

**Position Scope**

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

**Key Responsibilities**

-   Operates the Mitsis Concierge platform.
-   Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
-   Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
-   Collaborates with reception staff to meet guests' needs.
-   Optimizes revenue through sales of concierge services.

## Requirements

-   Degree or Certificate in Hospitality and/or related field (preferred).
-   Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
-   Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
-   Business fluency in spoken and written English (proficiency diploma required).
-   Knowledge of an additional language would be an asset.

**Skills**

-   Sales and business-oriented with exceptional organizational skills and attention to detail.
-   Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
-   Ability to build strong working relationships and have an approachable and professional manner.
-   Strong initiative and proactiveness in a team environment.

## Benefits

-   Competitive remuneration package.
-   Working in a group with anthropocentric perception.
-   Continuous training according to the standards and dynamic development of the company.
-   Prospects for professional development in an ever-growing group.

Create your own professional story **#createyourcareerstory** and join a team of **5,000 members** at Mitsis Hotels!

For all applications and information submitted, absolute confidentiality will be maintained.

You can forward your CV at career@mitsis.com or follow the link "Send CV"

You can find out more information about Mitsis Group by following the links below:

[https://www.mitsis.com/en](https://www.mitsis.com/en)

[https://www.mitsis.com/en/career/form?utm\_source=website&utm\_medium=career\_page&utm\_campaign=career-form](https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form)

## Apply

[Apply at Mitsis Group](https://apply.workable.com/mitsis-group/j/BAD1F3CD6B/apply)

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