# Concierge Agent - Mitsis Royal Mare | Crete

> Mitsis Group · Heraklion, Greece · Full-time · Posted 2026-11-12

**Workplace:** on_site

**Department:** 1. Rooms Division Dept.

## Description

Pioneering for the last 50 years, **Mitsis Group** is the largest privately owned hotel chain in Greece, driven by **its customer-centric philosophy, family care** and **authentic Greek identity.**

With **24** hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Chalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.

**Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!**

Mitsis Group offers a new job in its hotel:

**Concierge Agent**

Location: **Crete**

Employment Type: **Contract**

Ref: **HO/ COCr**

**Position Scope**

To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.

**Key Responsibilities**

-   Operates the Mitsis Concierge platform.
-   Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
-   Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
-   Collaborates with reception staff to meet guests' needs.
-   Optimizes revenue through sales of concierge services.

## Requirements

-   Degree or Certificate in Hospitality and/or related field (preferred).
-   Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
-   Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
-   Business fluency in spoken and written English (proficiency diploma required).
-   Knowledge of an additional language would be an asset.

**Skills**

-   Sales and business-oriented with exceptional organizational skills and attention to detail.
-   Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
-   Ability to build strong working relationships and have an approachable and professional manner.
-   Strong initiative and proactiveness in a team environment.

## Benefits

-   Competitive remuneration package.
-   Working in a group with anthropocentric perception.
-   Continuous training according to the standards and dynamic development of the company.
-   Prospects for professional development in an ever-growing group.

[](https://www.mitsis.com/en/career/form?utm_source=website&utm_medium=career_page&utm_campaign=career-form)Create your own career story and become part of the **5,000-member** team at **Mitsis Group!** 

All applications and information submitted will be treated with strict confidentiality. 

You can follow the **“Apply”** link or send your CV to **career@mitsis.com.** 

Learn more about Mitsis Group and career opportunities here: 

-   [Mitsis Group](https://www.mitsis.com/en) 

-   [Careers | Mitsis](https://www.mitsis.com/en/career?utm_source=website&utm_medium=footer&utm_campaign=career)

## Apply

[Apply at Mitsis Group](https://apply.workable.com/mitsis-group/j/C4B36AAECA/apply)

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