# Hotline Agent (M/F/D) - Student/Mini Jobber/Freelancer

> Mobile Locker NV · Germany (Remote) · — · Posted 2026-05-05

**Workplace:** remote

**Department:** Support MLDE

## Description

Mobile Locker is a fast-growing international company offering smart locker solutions at festivals, events, and permanent locations across Europe.

For our support team, we are looking for a Hotline Agent to assist customers by phone and help ensure a smooth and professional service.

**Responsibilities**

-   Answering incoming calls via the Hotline
-   Supporting customers with the use of lockers (payments, malfunctions, access, etc.)
-   Analysing and resolving technical or operational issues remotely
-   Escalating more complex issues to the right team or person
-   Contributing ideas to improve service and flagging recurring problems
-   Working in a shift system (including evenings, nights, and weekends where applicable)

## Requirements

-   You are customer-focused and communicate smoothly and professionally

-   You are comfortable with a high volume of telephone contact
-   You remain calm and friendly, even in stressful situations or when handling complaints
-   You think solution-oriented and act quickly and efficiently
-   You can prioritise well and switch easily between different requests
-   You work independently and take responsibility for your decisions
-   You are flexible and open to working shifts

**Languages**

-   Excellent knowledge of German (required)
-   Good knowledge of English (required)
-   Knowledge of other languages is a plus

**Nice to have**

-   First experience in customer service, helpdesk, or a call centre
-   Affinity with technology or technical systems

**Requirements**

-   Registered as a student, freelancer, or minijobber in Germany

## Benefits

-   A flexible part-time job with clear responsibilities
-   Initial training and on-call support from our team
-   Fair hourly compensation
-   A steady and autonomous role within a fast-growing international company

## Apply

[Apply at Mobile Locker NV](https://apply.workable.com/mobile-locker-nv/j/707C91A681/apply)

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