# User Operation Specialist

> moomoo · Shenzhen, China · Full-time · Posted 2026-10-26

**Workplace:** on_site

**Department:** Content Growth Department

## Description

-   Lead strategic planning and ops support for high-value / high-potential overseas clients and RM (Relationship Manager) service ops
-   Build models/algorithms to identify high-value segments; optimize client allocation by RM capacity, coverage, and productivity tiers for refined segmentation ops
-   Translate RM performance and incentive schemes into KPIs by capacity and segment; track, analyze, and manage performance
-   Set high-value client strategies; orchestrate product/service mix and campaign execution in RM-led engagement scenarios
-   Design a lifecycle management framework; partner with acquisition, brand, and platform teams to convert non-high-value clients into high-value via RM engagement
-   Run performance reviews, data analysis, and RM service-process tracking; lift RM productivity through a PDCA closed loop (design → execute → data → optimize)
-   Use AI tools to boost daily work and business ops efficiency

## Requirements

-   Bachelor's from top-tier university
-   3+ years in high-value/KA client ops, RM sales ops/enablement, or relationship management at a leading securities firm, bank, internet-finance, or fintech; must have owned core metrics (client-base, AUM, and revenue growth)
-   Hands-on investing in overseas markets (US/HK equities, options, and/or crypto); familiar with overseas competitors; able to surface trader needs and pain points; highly sensitive to market trends and opportunities
-   Prior RM experience preferred; conversant with high-value client service challenges and able to deliver solutions that lift RM effectiveness and productivity
-   Strong business-data analysis and insight; turns data into actionable strategy and execution plans
-   Data-driven, user-centric, commercially acute; adept at strategy execution, cross-functional stakeholder management, and project management
-   Fluent English; business Japanese a plus

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/228E2EBF83/apply)

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