# Client Success Specialist (Malaysia Market)

> moomoo · Kuala Lumpur, Malaysia · Full-time · Posted 2026-06-11

**Salary:** unknown currency 52,000–70,000

**Workplace:** on_site

## Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

**Job Description**

-   Respond to customer/client inquiries and provide support via phone, email, and live chat.
-   Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
-   Assist clients with account opening and verification processes, providing accurate and timely support.
-   Support clients in completing account funding processes through clear guidance and information.
-   Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
-   Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
-   Provide support on trading platform tools and features, addressing technical or operational issues.
-   Resolve customer concerns promptly and escalate complex cases when necessary.
-   Maintain accurate records of customer interactions, feedback, and follow-ups.
-   Contribute to internal knowledge bases, process improvements, and training materials.
-   Perform ad-hoc duties as assigned.

## Requirements

-   Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
-   Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
-   Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
-   Computer literacy is preferred.
-   Language proficiency in English and Malay, while Chinese/Mandarin is advantageous.
-   Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
-   Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
-   Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively
-   **Bumiputera candidates are encouraged to apply.**

## Benefits

We offer a comprehensive and holistic work experience and package as follows:

-   **Competitive compensation & benefits.**
-   **Monthly salary package consists of basic salary + commission + shift allowance (if applicable)**
-   **Convenient Access to Public Transport**
-   **FINRA SIE Exam Sponsorship**
-   **Career Development Opportunities in the Financial Services Industry**
-   **Company Team Building & Bonding Activities**
-   **Free-Flow Pantry Snacks & Drinks**
-   **Dynamic, Multinational Working Environment**

Please note that only short-listed candidates will be contacted. Thank you.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/3104E01F76/apply)

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