# Head of Middle Office

> moomoo · Singapore, Singapore · — · Posted 2026-05-28

**Workplace:** on_site

## Description

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over **28 million users worldwide**.

In Singapore, Moomoo Financial Singapore Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we became the **first digital brokerage** to earn all five SGX Group memberships across the securities and derivatives markets—a testament to our dedication to excellence and innovation.

But what truly sets us apart is our mission: to **democratise investing** and make smart, data-driven financial decisions accessible to everyone. We’re here to **level the playing field**—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing—but also **making wealth-building inclusive, informed, and inspiring**. If you're

**Head of Middle Office**

**Responsibilities**

**KYC & Client Onboarding**

-   Lead and oversee the Middle Office function, including client onboarding, KYC/AML operations, customer support, and escalated complaint management.
-   Ensure onboarding processes comply with applicable regulatory requirements, internal policies, and risk frameworks
-   Oversee periodic reviews, remediation exercises, enhanced due diligence, sanctions screening, and other regulatory-sensitive operational processes.
-   Identify process gaps and drive continuous improvement initiatives to enhance operational efficiency, scalability, and customer experience.
-   Partner closely with Compliance, Legal, Risk, Operations, Product, Technology, and Front Office teams on onboarding controls, policy implementation, and process optimisation.
-   Build, coach, and develop a high-performing Middle Office team with a strong customer-centric and compliance-focused culture.

**Customer Service & Operations**

-   Lead and manage a team of Customer Service Officers providing multi-channel customer support (phone, email, live chat, etc.)
-   Ensure timely and high-quality resolution of customer enquiries and operational issues
-   Handle and oversee escalated customer complaints and sensitive cases with professionalism and strong judgement
-   Establish service standards, KPIs, and operational metrics to improve customer satisfaction and team productivity
-   Identify process gaps and implement operational improvements to enhance service quality and scalability
-   Support audits, regulatory inspections, internal control reviews, and management reporting where required.

## Requirements

-   Bachelor’s degree in Finance, Business, Economics, or a related discipline.
-   Minimum 6–8 years of relevant experience in financial services, brokerage, fintech, banking operations, or a similar regulated environment.
-   Strong experience in KYC/AML onboarding, client due diligence, customer service operations, or middle office functions.
-   Proven people management experience, preferably leading sizeable operational or customer support teams.
-   Good understanding of MAS regulations, AML/CFT requirements, and financial services compliance standards.
-   Strong problem-solving, communication, stakeholder management, and decision-making skills.
-   Able to remain calm under pressure and manage escalated customer or regulatory-sensitive matters with maturity and professionalism.
-   Familiarity with brokerage products, securities trading, wealth management operations, CRM systems, or AI-driven process improvement tools will be an advantage.
-   Data-driven mindset with focus on process optimisation and service excellence, ideally with knowledge in AI

## Benefits

**Working at Moomoo, you will get**

-   Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
-   Enjoy a competitive total compensation package that truly values your skills and contributions.
-   Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
-   Fun loving and diverse work environment that hosts various team-bonding programs and company events
-   Business casual work attire everyday
-   **And Much More!**: Discover even more perks and benefits as we take you through the hiring process!

Please note that only short-listed candidates will be contacted.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/3AB4F162A7/apply)

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