# Senior Retail Store Associate (Investment Brokerage) - Penang Outlet

> moomoo · Bayan Lepas, Malaysia · Full-time · Posted 2026-06-15

**Workplace:** on_site

## Description

### Role Overview

As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management.

### Key Responsibilities

-   Assist walk-in clients with account opening, platform setup, and app guidance.
-   Handle inquiries and escalate complex cases.
-   Educate clients on investment tools and platform features.
-   Support daily operations and compliance checks.
-   Manage documentation and backend onboarding.
-   Ensure client data confidentiality.
-   Help sales team with client acquisition and KPIs.
-   Follow up with leads, set appointments, and assist in in-store events.
-   Provide on-site support for marketing campaigns.
-   Help promote brand and community engagement activities.

## Requirements

-   3 - 5 years’ experience in customer service, financial advisory, or retail experience would be added advantage.
-   Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage.
-   Good communication and interpersonal skills.
-   Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided).
-   Proficient in Malay; Mandarin or English is a plus.
-   **Bumiputera candidates are encouraged to apply.**
-   Willing to work rotating shifts, weekends, and public holidays.
-   CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed).
-   Strong customer-first mindset with a proactive attitude.

## Benefits

We offer a comprehensive and holistic work experience and package as follows:

-   **Basic Salary + Shift allowance**
-   **Monthly KPI Incentive**
-   **Yearly dental, optical & health check allowances**
-   **Convenient Access to Public Transport**
-   **Career Development Opportunities in the Financial Services Industry**
-   **Company Team Building & Bonding Activities**
-   **Free-Flow Pantry Snacks & Drinks**
-   **Dynamic, Multinational Working Environment**

Please note that only short-listed candidates will be contacted. Thank you.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/6E40AF02B1/apply)

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