# Client Success Specialist (US Market)

> moomoo · Kuala Lumpur, Malaysia · Full-time · Posted 2026-05-04

**Workplace:** on_site

## Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

**Job Description**

-   Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
-   Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.
-   Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.
-   Assist customer/client with trading account registration and verification processes.
-   Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered.
-   Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
-   Responsible for proper recording, filing and organizing of customer feedback and suggestions.
-   Contribute to the development of customer service processes, knowleedge bases, and training materials.
-   Perform with other ad-hoc duties as per assigned from time to time.

## Requirements

-   Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
-   Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Freshgraduates are welcome to apply.
-   Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
-   Computer literacy is preferred.
-   Language proficiency in English while Chinese/Mandarin is advantageous.
-   Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
-   Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner.
-   Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively

## Benefits

We offer a comprehensive and holistic work experience and package as follows:

-   **13-Month Salary (Contractual Bonus)**
-   **Competitive compensation & benefits. Monthly salary package consists of basic salary +commission + shift allowance (if applicable)**
-   **Convenient Access to Public Transport**
-   **FINRA SIE Exam Sponsorship**
-   **Career Development Opportunities in the Financial Services Industry**
-   **Company Team Building & Bonding Activities**
-   **Free-Flow Pantry Snacks & Drinks**
-   **Dynamic, Multinational Working Environment**

Please note that only short-listed candidates will be contacted. Thank you.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/74C90A199A/apply)

---
Powered by [Workable](https://www.workable.com)