# Client Service Specialist / Senior Client Service Specialist

> moomoo · Singapore, Singapore · Full-time · Posted 2026-01-12

**Workplace:** on_site

## Description

Moomoo is more than just a global investment and trading platform—we’re a fast-growing force in the wealth-tech space, committed to transforming the way people invest. Since our founding in 2018, we've rapidly expanded across Singapore, Australia, Japan, Canada, and Malaysia, now empowering over **28 million users worldwide**.

In Singapore, Moomoo Financial Singapore Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, we became the **first digital brokerage** to earn all five SGX Group memberships across the securities and derivatives markets—a testament to our dedication to excellence and innovation.

But what truly sets us apart is our mission: to **democratise investing** and make smart, data-driven financial decisions accessible to everyone. We’re here to **level the playing field**—bringing powerful tools, real-time insights, and intuitive technology to empower investors at every stage of their journey.

Joining Moomoo means being part of a purpose-driven team that’s not only reshaping the future of investing—but also **making wealth-building inclusive, informed, and inspiring**. If you're excited about driving impact at the intersection of finance and technology, there's never been a better time to join us.

**Client Service Specialist / Senior Client Service Specialist**

**Responsibilities**

-   Manage client onboarding and new account openings for both individual and institutional clients.
-   Address and follow up on client inquiries, service requests, and complaints promptly and professionally.
-   Assist clients in navigating and utilizing our platform, including trading, funding, corporate actions, settlements, margin calculations, and position transfers, etc.
-   Troubleshoot client issues, take full ownership of cases, and coordinate with internal teams to ensure timely resolution through proper escalation channels.
-   Possess strong knowledge of financial products, including SG, HK, and global stocks, futures, funds, and fixed income instruments.

Please note that only short-listed candidates will be contacted.

## Requirements

**Requirements**

-   At least 1-2 years solid customer service experience, preferred candidates with working experience in securities industry.
-   Good understanding of the global financial market and various financial instruments will be an advantage.
-   Well-developed business negotiation skills, ability to express thoughts verbally, ability to teamwork across departments.
-   Good interpersonal skill and willing to learn.
-   English speaking and Fluency in Mandarin is an added advantage.
-   Result-oriented, self-motivated with the ability to work under pressure and be a team player.

## Benefits

**Working at Moomoo, you will get**

-   Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
-   Enjoy a competitive total compensation package that truly values your skills and contributions.
-   Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
-   Fun loving and diverse work environment that hosts various team-bonding programs and company events
-   Business casual work attire everyday
-   **And Much More!**: Discover even more perks and benefits as we take you through the hiring process!

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/7D02CB4700/apply)

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