# Brokerage Services Support Specialist (Hong Kong Market)

> moomoo · Kuala Lumpur, Malaysia · Full-time · Posted 2026-09-24

**Salary:** unknown currency 52,000–70,000

**Workplace:** on_site

## Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

-   Provide professional customer support and consultation to local and overseas customers through official communication channels, including online chat, telephone, and other designated platforms.
-   Provide users/clients with guidance on trading account registration, account opening, fund deposits and withdrawals, and related processes.
-   Provide timely and accurate guidance on software and platform-related operational issues encountered by customers.
-   Handle general customer complaints and inquiries professionally and effectively, and escalate complex or sensitive cases to the relevant backend teams when necessary.
-   Record, categorize, and analyze customer feedback and inquiries to support service quality improvement and enhance the overall customer experience.
-   Achieve assigned customer service KPIs, including answer rate, customer satisfaction, first-contact resolution rate, average handling time, quality/error rate, and other relevant performance indicators.
-   Maintain accurate and timely records of customer interactions and follow established customer service procedures and guidelines.
-   Perform other ad-hoc duties and responsibilities as assigned from time to time.

## Requirements

-   Degree or above, preferably in Finance, Economics, Business, Management, or a related discipline.
-   Relevant working experience in customer service, contact centre, technical support, securities brokerage, or a related industry is preferred. Fresh graduates are welcome to apply.
-   **Proficient in Mandarin and Cantonese**, with strong written and verbal communication skills. Good command of English, particularly spoken English, will be an added advantage.
-   Customer-oriented, detail-oriented, patient, reliable, and professional, with a good understanding of customer service principles.
-   Strong willingness to learn and the ability to adapt quickly to changes and new financial products, systems, and processes.
-   Able to remain calm and professional when handling challenging customer interactions.
-   Able to work effectively under pressure, manage high volumes of customer inquiries, and handle multiple customer requests efficiently.
-   Strong teamwork, communication, problem-solving, and time-management skills.
-   Willing to work according to assigned shifts, including evening, night, and public holiday shifts. Applicable shift allowances will be provided in accordance with the Company's policy

## Benefits

We offer a comprehensive and holistic work experience and package as follows:

-   **Basic Salary + Shift Allowances**
-   **Monthyl KPI incentive**
-   **Yearly dental, optical & health check allowances**
-   **Convenient Access to Public Transport**
-   **Exam Sponsorship**
-   **Career Development Opportunities in the Financial Services Industry**
-   **Company Team Building & Bonding Activities**
-   **Free-Flow Pantry Snacks & Drinks**
-   **Dynamic, Multinational Working Environment**

Please note that only short-listed candidates will be contacted. Thank you.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/B16AD761C6/apply)

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