# Senior Client Success Specialist (International Market)

> moomoo · Kuala Lumpur, Malaysia · Full-time · Posted 2026-10-20

**Salary:** unknown currency 58,500–72,000

**Workplace:** on_site

## Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

**Job Description**

-   Provide professional support via phone, email, and live chat, handling complex inquiries and escalated cases while ensuring a positive client experience.
-   Guide clients through onboarding, account registration, verification, and trading platform inquiries, while promoting product adoption and identifying account growth opportunities.
-   Take ownership of escalated complaints, ensure timely resolution and follow-up, and identify recurring issues for process improvement.
-   Identify and promptly escalate potential fraud, account compromise, AML concerns, privacy incidents, and other high-risk cases.
-   Coach and mentor junior team members through training, call monitoring, case reviews, and constructive feedback to improve service quality.
-   Support daily team operations, workflow coordination, resource allocation, and complex case escalations.
-   Monitor team performance, CSAT, and client feedback, prepare management reports, and drive service quality and process improvements.
-   Collaborate with product, operations, and other internal teams to share client feedback, improve customer experience, and support business initiatives.

## Requirements

-   Bachelor's degree or above in Business, Finance, Economics, or a related field.
-   Minimum 1 year of experience in client success, customer service, or related financial services roles, preferably in trading, stockbroking, or fintech.
-   Experience in mentoring, training, or supporting junior team members is preferred.
-   Good understanding of financial markets, trading platforms, investment products, and client account processes.
-   Proficient in CRM and customer service tools, with basic reporting and data analysis skills.
-   Excellent English communication skills; Mandarin is an advantage.
-   Strong problem-solving, communication, and multitasking skills, with the ability to handle escalations under pressure.
-   Willing to work shifts, including evenings, nights, and weekends (shift allowance provided).
-   **Bumiputera candidates are encouraged to apply.**

## Benefits

We offer a comprehensive and holistic work experience and package as follows:

-   **Competitive compensation & benefits.**
-   **Monthly salary package consists of basic salary +commission + shift allowance (if applicable)**
-   **Convenient Access to Public Transport**
-   **Certificate/Exam Sponsorship**
-   **Career Development Opportunities in the Financial Services Industry**
-   **Company Team Building & Bonding Activities**
-   **Free-Flow Pantry Snacks & Drinks**
-   **Dynamic, Multinational Working Environment**

Please note that only short-listed candidates will be contacted. Thank you.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/B4BF108633/apply)

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