# Customer Service Officer

> moomoo · Kuala Lumpur, Malaysia · Full-time · Posted 2025-03-26

**Salary:** unknown currency 45,000–54,000

**Workplace:** on_site

## Description

-   Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
-   Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
-   Assist customers/clients with trading account registration, onboarding and verification processes.
-   Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
-   Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
-   Responsible for proper recording, filing and organizing of customer feedback and suggestions.
-   Contribute to the development of customer service processes, knowledge bases, and training materials.
-   Perform with other ad-hoc duties as per assigned from time to time.

## Requirements

-   Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
-   Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
-   Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
-   Computer literacy is preferred.
-   Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
-   **Bumiputera candidates are encouraged to apply.**
-   Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
-   Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
-   Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

## Benefits

We offer a comprehensive and holistic work experience and package as follows:

-   **13-Month Salary** (Contractual Bonus)
-   **Performance-Based Variable Bonus**
-   **Basic Salary + Shift Allowances**
-   **Convenient Access to Public Transport**
-   **Yearly dental, optical & health check allowances**
-   **FINRA SIE Exam Sponsorship**
-   **Career Development Opportunities in the Financial Services Industry**
-   **Company Team Building & Bonding Activities**
-   **Free-Flow Pantry Snacks & Drinks**
-   **Dynamic, Multinational Working Environment**

Please note that only short-listed candidates will be contacted. Thank you.

## Apply

[Apply at moomoo](https://apply.workable.com/moomoo/j/DA5CB9AB2D/apply)

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