# Temp Homebuyer Success Manager

> Moonlight Staffing LLC · Baltimore, United States · Temporary · Posted 2026-02-17

**Workplace:** on_site

**Department:** Operations

## Description

The Homebuyer Success Manager will support the operational delivery of Parity’s homebuyer programs, focusing on day-to-day execution and client support. This temporary, part-time role (20–30 hours per week) is ideal for a current or recent loan officer with experience in Maryland. The Manager will ensure smooth program operations, compliance, and high-quality customer experience, reporting to senior leadership but not serving as a strategic decision-maker.

Key Responsibilities & Deliverables:

-   Mortgage and Loan Processing

-   Guide homebuyers through the loan application and closing process, leveraging recent loan officer experience to answer questions and resolve issues.
-   Establish and maintain effective relationships with banking partners, mortgage lenders, and underwriters to support client loan applications.
-   Assist clients with end-to-end mortgage processing, including:

-   Collecting and verifying required documentation (income, assets, credit, identification, etc.).
-   Assessing client eligibility and advising on appropriate loan programs (conventional, FHA, VA, USDA, as applicable).
-   Guiding clients through pre-approval workflows and preparing complete loan application packages.
-   Coordinating with lenders and underwriters to facilitate timely processing, conditions clearing, and pipeline tracking.
-   Ensuring strict adherence to underwriting guidelines and compliance with Maryland state and federal requirements (TRID, RESPA, ECOA, Fair Lending).
-   Reviewing and explaining closing disclosures and loan documents to clients.
-   Collaborating with title and escrow companies to ensure a smooth closing process.
-   Providing immediate post-close support, including follow-up on funding, document delivery, and addressing any post-closing issues.

-   Process Execution & Improvement

-   Execute established processes to enhance the homebuyer experience from contract to closing.
-   Collect and relay client feedback to senior staff for program improvement.
-   Support the implementation of trauma-informed and equity-centered approaches in client interactions.

-   Partnership Coordination

-   Liaise with lenders, housing counseling agencies, and community organizations to facilitate client access to resources.
-   Coordinate with internal teams (Construction, Finance, etc.) to ensure seamless communication and resolve operational issues.

-   Reporting & Data Management

-   Track and report key metrics (e.g., client satisfaction, program completion rates) using CRM and Excel.
-   Prepare summary reports for leadership on program progress and client outcomes.

-   Customer Experience

-   Provide proactive, personalized support to homebuyers, ensuring a positive experience and timely resolution of concerns.
-   Conduct post-close follow-ups to support homeowner stability.

## Requirements

-   Current or recent loan officer experience in Maryland (required).
-   Minimum 3 years’ experience in loan processing, housing counseling, or related fields.
-   Familiarity with first-time homebuyer programs, lending processes, and affordable housing.
-   Experience using CRM systems and Microsoft Office (Word, Excel, PowerPoint).
-   Strong organizational, communication, and customer service skills.
-   Ability to work independently and as part of a team.
-   Commitment to equitable development and anti-displacement strategies.
-   Experience in affordable housing, case management, or community development.
-   Knowledge of trauma-informed care and human-centered service delivery.
-   Prior work in nonprofit or housing sector is a plus.

## Benefits

-   Temporary, part-time (20–30 hours/week).
-   Reports to CEO.
-   Focused on operational execution, not strategic leadership.

## Apply

[Apply at Moonlight Staffing LLC](https://apply.workable.com/moonlight-staffing-llc/j/90FB7B9F86/apply)

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