# Customer Support Specialist

> Morni · Riyadh, Saudi Arabia · Full-time · Posted 2026-01-28

**Workplace:** on_site

**Department:** Customer Care

## Description

-   Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
-   Provide helpful and relevant information to ensure a positive customer experience.
-   Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
-   Demonstrate in-depth knowledge of products or services to confidently address customer queries.
-   Resolve customer complaints and issues promptly, ensuring customer satisfaction.
-   Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
-   Leverage customer service skills to maximize the value of each customer interaction.
-   Apply all acquired skills from company trainings
-   Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
-   Escalate unresolved issues or concerns to the Team Leader for resolution.
-   Ensure the confidentiality of client and customer data.
-   Follow company policies and procedures diligently.
-   Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
-   Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
-   Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
-   Perform any additional duties assigned, in alignment with the role’s scope.

## Requirements

-   Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
-   Native Arabic speaker with fluent English (written and spoken).
-   2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
-   Proficient in CRM software and customer support tools, with strong computer literacy
-   Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
-   Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
-   Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
-   Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
-   Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
-   Commitment to confidentiality and adherence to company policies and procedures.
-   Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

## Apply

[Apply at Morni](https://apply.workable.com/morni/j/1F099165F7/apply)

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