# Field Operation Supervisor

> Motor Coach Industries · Toronto, Canada · Full-time · Posted 2026-09-04

**Salary:** CAD 90,000–115,000

**Workplace:** on_site

**Department:** Service

## Description

**POSITION SUMMARY:**

Responsible for the supervision of all field operations executed by MCI. Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. Establish and manage a strong, successful customer relationship that ensures MCI successfully receives awards for future orders.

_\*Daily travel to various customer sites required_

**WHAT YOU WILL DO:**

-   Understands and uses the MCI/New Flyer core values when working inside and outside the MCI/New Flyer organization.

-   Understands and follow Respectful Workplace rules.
-   Follow all applicable laws, arrive for assignments on time and follow all MCI/New Flyer travel policies.
-   Regularly travel to work site locations to oversee, understand and support field operations.
-   Be visible to field technicians and mechanics at their work sites.
-   Participate and support all meeting architecture applicable to MCI/New Flyer field operations.
-   Oversee training plan for field technicians.
-   Organize and lead warranty repair, PDI and retrofit technician teams.
-   Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director.
-   Acts as interim site manager during RPSM-s absence as assigned.
-   Report all issues affecting MCI product or business to the Regional Product Support Managers.
-   Review iBus website regularly.
-   Other duties as assigned.

**WHAT YOU NEED TO BE SUCCESSFUL:**

-   High School, 2 years College, Trade School or equivalent
-   5 years work experience or equivalent
-   Some leadership experience
-   Inventory management experience
-   Transit bus electrical, mechanical, air system, hydraulic systems, HVAC systems, CAN/J1939, certifications/licenses preferred: 608 certification, ASE, CDL license.
-    Proficient with MS Office

**WHY JOIN OUR TEAM:**

-   Job Stability
-   Respectful Workplace
-   Safety is our top priority
-   Health, Dental, & Vision - Effective Day 1 of Employment!
-   Paid STAT Holidays
-   Boot Allowance
-   On the job skill and development training
-   Ability to advance your career with a growing company

Annual Range: $90,000 - $115,000

**OUR WHY:**

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, [www.arbocsv.com,](https://www.arbocsv.com,) [www.alexander-dennis.com,](https://www.alexander-dennis.com,) [www.carfaircomposites.comand](https://www.carfaircomposites.comand) www.nfi.parts.

## Apply

[Apply at Motor Coach Industries](https://apply.workable.com/motor-coach-industries/j/301C284023/apply)

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