# Customer Support Representative (Weekend On-Call) - Guest Relations

> Moving Doors · Athens, Greece (Remote) · Part-time · Posted 2026-05-26

**Workplace:** remote

**Department:** Operations

## Description

Moving Doors is a tech-enabled property management and flexible living company providing fully furnished, design-led apartments for mid- to long-term stays. Operating across Limassol, Paphos and Athens, the company combines hospitality standards with technology and operational excellence to deliver a seamless living experience for guests and property owners.

We are looking for a Customer Support Representative (Weekend On-Call) to join our Guest Relations team and support guests during weekends and outside standard business hours. The role focuses on handling urgent guest matters, coordinating solutions, and ensuring a smooth guest experience.

This is a fully remote role, ideal for someone who is calm under pressure, solution-oriented, and customer-focused.

### Key Responsibilities

-   Handle guest inquiries, requests, complaints, and urgent matters professionally and efficiently
-   Act as the main point of contact during weekend on-call shifts
-   Coordinate with internal teams and external partners when needed
-   Escalate complex or critical cases appropriately
-   Maintain accurate updates and records in internal systems
-   Follow company procedures and service standards
-   Prioritize cases effectively based on urgency and impact

## Requirements

-   Excellent communication skills in Greek and English (written and verbal)

-   Strong customer service and interpersonal skills
-   Ability to remain calm and solution-oriented under pressure
-   Good organizational and multitasking abilities
-   Ability to work independently and make decisions when needed
-   Comfortable working in a fast-paced environment
-   Basic computer proficiency

### Preferred Qualifications

-   Previous experience in customer support, hospitality, or guest relations
-   Additional languages are a plus

## Benefits

-   Remote work flexibility

-   Opportunity to grow within a fast-paced hospitality environment

## Apply

[Apply at Moving Doors](https://apply.workable.com/moving-doors/j/B6F2E671C4/apply)

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