# Customer Service Specialist

> Moyasar Financial Company · Riyadh, Saudi Arabia · Full-time · Posted 2026-09-11

**Workplace:** on_site

**Department:** Customer Services

## Description

### About the Role

We’re looking for a Customer Service Specialist to join our Business Operations team at Moyasar.

You’ll work closely with our merchants and customers, helping them with questions, payment-related issues, and day-to-day support. You’ll make sure every case is followed up properly and provide a smooth experience when using our services.

### What You’ll Do

-   Handle merchant and customer inquiries through phone, email, and ticketing systems.
-   Support merchants with questions related to our payment services and processes.
-   Troubleshoot issues and coordinate with the right internal teams for resolution.
-   Track and follow up on cases until they are resolved.
-   Support merchants during onboarding and documentation requirements.
-   Escalate complex or technical issues when needed.
-   Maintain accurate records of customer interactions and cases.
-   Identify recurring issues and help improve the overall customer experience.

## Requirements

-   Bachelor’s degree.
-   Experience in customer service or customer support.
-   Strong communication and problem-solving skills.
-   Customer-focused with good follow-up skills.
-   Comfortable handling multiple customer cases.
-   Fintech, payments, or financial services experience is a plus.
-   Arabic and English communication skills.

## Apply

[Apply at Moyasar Financial Company](https://apply.workable.com/moyasar-financial-company-1/j/E7F86A244E/apply)

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