# Entry-level German Speaking Service Desk Agent

> MP Solutions Ltd. · Budapest, Hungary (Hybrid) · Full-time · Posted 2026-03-17

**Workplace:** hybrid

**Department:** R4

## Description

-   Managing incoming service requests and incidents in accordance with SLA, KPI, and FCR standards via phone, email, and the ticketing system.
-   Participating in on-call duty.
-   Creating, categorizing, resolving, and documenting tickets.
-   Serving as a liaison with system specialists and other departments.
-   Controlling, monitoring, and delegating tickets based on SLAs.
-   Documenting solution descriptions and maintaining the knowledge database.
-   Providing training for new team members.
-   Delivering high-quality customer support to end users and assisting with inquiries regarding IT applications and systems.
-   Handling major incidents and communicating updates to management and departments.
-   Conducting remote troubleshooting for end users.

## Requirements

-   Interest in IT and motivation to start a career in the field
-   Customer-oriented mindset with a helpful and positive attitude
-   Confident communication skills in Hungarian, German, and English
-   Basic understanding of PC hardware, Windows environments, and common software applications
-   Familiarity with Microsoft 365, Active Directory, or remote support tools is an advantage
-   Willingness to learn new technologies and processes
-   Strong communication and teamwork skills
-   Reliable, solution-oriented, and able to stay calm under pressure
-   Previous customer service experience (e.g. retail, hospitality, call center) is an advantage but not required

## Benefits

-   Start your career in a visible and responsible IT support role within an international environment
-   Gain insight into the IT operations of the defense and automotive industries
-   Access professional training opportunities, mentoring, and internal learning programs
-   Enjoy a flexible work environment with a Budapest office and the possibility of up to 100% remote work
-   Join a supportive team with long-term career growth opportunities

## Apply

[Apply at MP Solutions Ltd.](https://apply.workable.com/mpsolutions/j/64A0460266/apply)

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