# Multilingual Technical Support Specialist

> MP Solutions Ltd. · Budapest, Hungary · Full-time · Posted 2025-10-21

**Workplace:** on_site

**Department:** MPS PRS

## Description

Our partner is a global leader in customer experience and digital solutions, combining innovation and people-centered service to help top international brands connect with their customers. With operations in over 30 countries, we offer cutting-edge support in technology, e-commerce, and customer engagement. Our Hungarian team provides multilingual support for clients across Europe in a professional, collaborative, and friendly environment.

**Tasks:**

-   Provide information about products and services via phone, chat, and email
-   Assist customers with order processing, delivery tracking, and service-related inquiries
-   Handle customer complaints and provide solutions to ensure satisfaction and retention
-   Evaluate and monitor the performance of solar panel systems through internal tools (e.g., reading graphs, restarting systems, troubleshooting issues)
-   Support installation and technical setup of e-bikes, including app connectivity and client training
-   Coordinate warranty-related replacements and repairs
-   Communicate delivery updates and resolve shipment-related issues
-   Collaborate closely with internal teams to ensure smooth technical and service operations

## Requirements

-   1–2 years of experience in customer service or technical support
-   Strong technical curiosity or interest in renewable energy or connected devices
-   Confident English skills (minimum B2 level – trainings are held in English)
-   Advanced 2nd language skills: French/German/Dutch/Italian/Portugal/Spanish (minimum C1 level)
-   Good problem-solving and multitasking abilities
-   Excellent communication skills and a customer-focused mindset

## Benefits

-   Stable, international work environment with a supportive team culture
-   Onsite role in **Budapest**
-   Continuous professional development and language training opportunities
-   Competitive compensation package
-   **Cafeteria:** net monthly **28,000 HUF SZÉP card** allowance
-   Opportunity to work with innovative products and technologies in a dynamic industry

## Apply

[Apply at MP Solutions Ltd.](https://apply.workable.com/mpsolutions/j/9D83040C13/apply)

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