# Customer Solutions Specialist (French / Dutch + English)

> MP Solutions Ltd. · Hungary (Remote) · Full-time · Posted 2025-09-15

**Workplace:** remote

**Department:** MPS PRS

## Description

📍 **Remote** | 🕘 **Monday–Friday, daytime schedule**

International partners of MP Solutions are looking for Customer Solution Specialists with strong language skills to join their growing support teams.

If you enjoy problem-solving, troubleshooting and providing clear, reliable support to customers in an international environment, this role is for you.

### **Your responsibilities**

-   Support customers with **product-, service- and solution-related inquiries**
-   Provide **clear, accurate and timely responses** via digital and transactional channels
-   Troubleshoot customer issues and **escalate complex cases** when needed
-   Proactively follow up on open cases and ensure resolution
-   Support customers and internal teams with **administrative and billing-related activities**
-   Work closely with global stakeholders and internal support teams
-   Ensure proper documentation and case tracking
-   Contribute to a positive customer experience and service quality
-   Ensure compliance with **data privacy and security policies**

### **Working hours**

-   **08:00–17:00**
-   **09:00–18:00** _(role dependent)_

## Requirements

### **What we’re looking for**

-   **Fluent English** (C1)
-   One of the following languages at **C1 level**:

-   **French 🇫🇷**
-   **Dutch 🇳🇱**

-   Customer-centric mindset and strong communication skills
-   Structured, solution-oriented way of working
-   Comfortable using **Microsoft Office and CRM systems** (experience is a plus)
-   Strong attention to detail and follow-up skills
-   Ability to work independently and as part of a team

### **Qualifications**

-   **High school diploma** (college level preferred)
-   Previous experience in **Customer Solutions, Customer Service, BPO or Support roles** is an advantage

## Benefits

### **What we offer**

-   **Full-time, stable position**
-   **Paid training** on systems, tools and brand-specific knowledge
-   **Competitive salary**
-   **Cafeteria benefit package**
-   Friendly, inclusive team environment with regular engagement activities
-   Opportunity to work with **global tech brands**
-   **Internal development and long-term career opportunities**
-   Fully **remote work setup**

## Apply

[Apply at MP Solutions Ltd.](https://apply.workable.com/mpsolutions/j/F55800F50C/apply)

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