# ServiceNow Developer (Remediation & Testing)

> Müller`s Solutions · Cairo, Egypt (Remote) · — · Posted 2026-06-24

**Workplace:** remote

## Description

**Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives.** The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.

### **Key Responsibilities:**

-   Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
-   Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
-   Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
-   Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
-   Identify, troubleshoot, and resolve application defects and performance issues.
-   Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
-   Develop and maintain test plans, test cases, and test scripts.
-   Support ServiceNow upgrade testing and ensure compatibility with new releases.
-   Perform root cause analysis and implement corrective actions for recurring issues.
-   Ensure adherence to ServiceNow development best practices and governance standards.
-   Prepare technical documentation and provide knowledge transfer to support teams.

## Requirements

### **Required Qualifications:**

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   4+ years of hands-on experience in ServiceNow development and administration.
-   Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
-   Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
-   Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
-   Experience with ServiceNow upgrades and release testing.
-   Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
-   Familiarity with Agile/Scrum methodologies.
-   Strong analytical and problem-solving skills.
-   Excellent communication and collaboration skills.

### **Preferred Qualifications:**

-   ServiceNow Certified System Administrator (CSA).
-   ServiceNow Certified Application Developer (CAD).
-   Experience with ITSM, ITOM, HRSD, or CSM modules.
-   Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
-   Previous experience in large-scale ServiceNow implementation or transformation projects.

### **Key Skills:**

-   ServiceNow Development
-   Remediation & Defect Resolution
-   Testing & Quality Assurance
-   ServiceNow ATF
-   JavaScript
-   REST/SOAP APIs
-   Flow Designer
-   Upgrade Testing
-   Troubleshooting & Root Cause Analysis
-   Agile/Scrum

## Apply

[Apply at Müller`s Solutions](https://apply.workable.com/mullers-solutions-1/j/6B053A72E7/apply)

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