# ServiceNow Business Analyst

> Müller`s Solutions · Cairo, Egypt (Hybrid) · — · Posted 2026-01-25

**Workplace:** hybrid

## Description

Müller's Solutions is looking for a passionate **ServiceNow Business Analyst** to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

### Key Responsibilities:

-   Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
-   Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
-   Translate business requirements into functional specifications for the technical team.
-   Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
-   Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
-   Provide support and training to users to promote understanding of ServiceNow functionalities.
-   Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

## Requirements

**Requirements:**

-   Bachelor’s degree in Business Administration, Information Technology, or related field.
-   Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
-   Strong understanding of ServiceNow functionality and its applications within business processes.
-   Excellent analytical skills with a focus on identifying and addressing business needs.
-   Proficient with process mapping tools and techniques.
-   Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
-   Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
-   Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

## Benefits

Why Join Us:

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

## Apply

[Apply at Müller`s Solutions](https://apply.workable.com/mullers-solutions-1/j/ADBC6FB7CF/apply)

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