# Core Insurance SME (Process Advisory, System Optimization, Escalation Support)

> Müller`s Solutions · Cairo, Egypt (Remote) · — · Posted 2026-06-25

**Workplace:** remote

## Description

### Core Insurance SME (Process Advisory, System Optimization, Escalation Support)

**Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain.** The ideal candidate will bring deep insurance expertise, advising on best practices, optimizing core insurance systems, and providing escalation support to ensure efficient operations.

### Key Responsibilities:

-   Serve as the go-to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment.
-   Advise on process improvements, ensuring insurance operations align with industry best practices.
-   Provide strategic input on system optimizations, ensuring core insurance platforms are efficient, scalable, and aligned with business needs.
-   Lead advisory sessions with business stakeholders to identify gaps and opportunities for system enhancements.
-   Support escalation and issue resolution by acting as a subject matter escalation point for complex insurance system challenges.
-   Work closely with IT and business teams to implement changes and ensure smooth system transitions.
-   Facilitate training and knowledge transfer to ensure teams understand new processes and system functionalities.

## Requirements

### Required Qualifications:

-   Bachelor’s degree in Business, Finance, Insurance, or a related field.
-   Minimum 8+ years of experience in the insurance industry, with a focus on core insurance systems and processes.
-   Proven experience optimizing insurance platforms and providing system advisory.
-   Deep understanding of policy, claims, underwriting, and risk workflows.
-   Strong problem-solving skills, with the ability to analyze complex issues and drive resolutions.
-   Excellent communication skills to liaise between business and technical teams.
-   Experience with insurance system implementations and escalations.

### Preferred Qualifications:

-   Professional certification in insurance (e.g., CPCU, ACII).
-   Experience working with digital insurance transformation projects.
-   Familiarity with Skadina or other insurance technology platforms.

## Apply

[Apply at Müller`s Solutions](https://apply.workable.com/mullers-solutions-1/j/AEBF36A8F1/apply)

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