# Activation Officer (Internal Vacancy)

> mylo · Cairo, Egypt · Full-time · Posted 2026-05-06

**Workplace:** on_site

**Department:** Operations

## Description

**Role Summary**

The Activation Officers are responsible for ensuring the integrity, accuracy, and compliance

of customer activation procedures in alignment with operational, audit, and risk standards.  

**Key Responsibilities:**

• Welcome customers and provide assistance by responding to basic product-related

inquiries in a professional and customer-focused manner.

• Execute the complete activation process for Mylo accounts within the branch,

ensuring accuracy and adherence to internal procedures.

• Verify customer identity by matching national ID details with system records and

ensuring all information is valid and compliant with KYC guidelines.

• Review, print, and collect customer signatures on all required activation

documents, and complete the reviewer’s signing and stamping process.

• Upload customer documents to the system, ensuring all images are clear,

complete, and compliant before proceeding with account activation.

• Organize and archive physical documents according to the approved filing structure

and coordinate with the shipping officer to hand them over properly.

• Complete the Mylo card activation journey, including conducting KYC verification,

linking the card to the account, and assisting customers with PIN setup.

• Monitor, track, and record Mylo card stock levels inside the branch to ensure

availability and timely replenishment.

• Immediately report any suspicious activity, unusual customer behavior, or potential

fraud cases to the risk team as per internal escalation protocols.

## Requirements

**Job Requirements:**

**Education & Experience**

-   Bachelor’s degree in Business, Commerce, or any related field.
-   Previous experience in retail banking or front-office operations is an advantage.
-   Familiarity with KYC procedures and identity verification processes is a plus.
-   Skills & Competencies
-   Strong communication and interpersonal skills to engage with customers
-   professionally.
-   High attention to detail, especially when reviewing documents and verifying
-   customer information.
-   Ability to follow structured processes and comply with documentation standards.
-   Basic knowledge of banking products and card activation processes is preferred.
-   Good problem-solving skills and the ability to handle customer inquiries efficiently.
-   Strong organizational skills for managing physical and digital documents.
-   Behavioral Attributes
-   Customer-centric attitude with a professional and welcoming approach.
-   Integrity and strong sense of responsibility, especially regarding fraud detection and
-   reporting.
-   Team player with a proactive and cooperative mindset.

## Apply

[Apply at mylo](https://apply.workable.com/mylo-btech/j/21B58C018C/apply)

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