# Vendor Onboarding Analyst > NALA · Nairobi, Kenya · Full-time · Posted 2026-06-24 **Workplace:** on_site **Department:** Global Ops ## Description ### 👋 About Us NALA is building Payments for the Next Billion. Faster, smarter, and fairer transfers for everyone. Since 2022, we've grown our business 120x, grown the team from 9 to 150+, raised $50M+ from top-tier investors, and were named to the Forbes Fintech 50 in 2025. We operate two core products: 1. [NALA](https://www.nala.com/), our consumer app making cross-border payments cheaper, faster and more reliable for the global diaspora. Allowing users to send money from the UK, US and EU to Africa and Asia. 2. [RAFIKI](https://www.rafiki.com/), our B2B payments infrastructure, is powering global payments. Our team includes alumni from Wise, Stripe, Monzo, Revolut, and CashApp — operators who’ve scaled world-class products. We act with urgency, think deeply, and put our customers first always. At NALA, this isn’t just a job. It’s ownership, impact, and the chance to change global payments forever. Join us in building [Payments for the Next Billion](https://www.nala.com/blog/nalas-updated-mission). ### 🙌 Your Mission You will own how vendors enter NALA. Your mission is to ensure every vendor is onboarded **accurately, efficiently, and in full compliance** with our internal standards and regulatory requirements. You will manage the onboarding process end-to-end — from documentation collection to verification and setup — ensuring that every vendor is correctly vetted, properly recorded, and ready to operate within our systems. This role is not just about processing information. It’s about ensuring that: - documentation is complete and reliable - onboarding decisions are consistent and compliant - vendors experience a smooth, professional onboarding journey You will be the first point of contact for new vendors, guiding them through requirements, resolving issues, and ensuring nothing falls through the cracks. ### 🎯 Your Responsibilities in this Role ### 📂 Vendor Onboarding & Case Management - Manage the end-to-end vendor onboarding process, from initial request to final setup - Review and verify vendor documentation to ensure completeness and accuracy - Ensure all onboarding activities align with internal policies and compliance requirements ### 🤝 Vendor Coordination & Communication - Act as the primary point of contact for new vendors throughout onboarding - Clearly communicate documentation requirements and timelines - Respond to vendor queries and resolve issues efficiently ### 🛡️ Compliance & Documentation Control - Conduct preliminary checks on vendor information and compliance status - Ensure all records are accurate, complete, and audit-ready - Identify and escalate discrepancies, missing information, or potential risks ### 🔄 Cross-Functional Collaboration - Work closely with Procurement, Compliance, Finance, and Operations teams - Gather required approvals and information for vendor setup - Ensure smooth coordination across teams involved in onboarding ### 📊 Process Improvement & Reporting - Track onboarding progress and key metrics (e.g. turnaround time, completion rates) - Identify inefficiencies or recurring issues in the onboarding process - Support improvements to workflows, documentation standards, and systems ### ✅ Success in the Role Looks Like ### 30 Days - Fully ramped on onboarding processes, tools, and documentation requirements - Managing onboarding cases with accuracy and minimal supervision ### 60 Days - Consistently meeting onboarding timelines and quality standards - Handling vendor queries confidently and independently ### 90 Days - Delivering efficient, error-free onboarding - Identifying and contributing to process improvements ### ➡️ Interview Process You will need to first submit your application through our ATS Workable. If successful, you will be selected for our interview process, which has the following stages: - **Talent Interview** - An initial conversation to align on your background, trajectory, and why NALA’s mission to build for the "Next Billion" resonates with you. - **Final Interview** - A final-stage interview with the Hiring manager ## Requirements - 🔥 Must-have Requirements - Experience in onboarding, operations, compliance, or administrative roles (preferably within fintech or financial services) - Strong attention to detail and ability to manage documentation accurately - Experience handling structured processes and high-volume workflows - Strong communication skills, both written and verbal - Ability to manage multiple onboarding cases simultaneously and prioritise effectively - Basic understanding of compliance or regulatory requirements is an advantage - 💪 Nice to Have - Experience with vendor onboarding, procurement, or third-party management - Exposure to regulated environments (fintech, banking, payments) - Familiarity with onboarding or case management tools - Experience working cross-functionally with multiple teams ## Benefits - **Annual Leave Plus Kenyan Bank Holidays:** Take the time to decompress. Working at a startup is hard! - **Private Medical:** Coverage for you and your dependents - **Birthday Leave:** Celebrate your special day with a bonus day off to take off in that month - **Free Lunch**: Every day - **Monthly Birthday Party:** Join fun social events every month to celebrate achievements, milestones and birthdays across the month ## Apply [Apply at NALA](https://apply.workable.com/nalamoney/j/5AFD85BCCD/apply) --- Powered by [Workable](https://www.workable.com)