# Customer Support Team Leader

> Nasoft.eg · El Sheikh Zayed City, Egypt · Full-time · Posted 2025-10-02

**Workplace:** on_site

**Department:** Customer Support

## Description

-   Supervise call center agents and provide them with support to ensure high performance.
-   Conduct performance reviews and provide constructive feedback.
-   Handle escalated customer issues and complaints effectively.
-   Monitor calls to ensure quality and compliance with standards.
-   Develop and implement processes to improve efficiency.
-   Prepare and deliver regular performance reports.
-   Foster a positive and collaborative work environment.
-   Perform other related duties as assigned.

## Requirements

-   Bachelor’s degree in any related field.
-   Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.
-   Strong leadership, communication, and interpersonal skills.
-   Proficiency in call center software and Customer Relationship Management (CRM) systems.
-   Positive mindset, adaptability, and a results-oriented approach.  
      
      
      
    **Working Conditions**

-   **Total working hours:** 9 hours per day — **8 working hours + 1-hour break.**
-   **Shift times may vary** based on business needs (rotational shifts).
-   **Two days off per week (rotational schedule).**
-   **Work mode:** Office-based
-   **Location:** Sheikh Zayed
-   **Performance evaluation:** based on sales targets, call quality, and attendance.

## Benefits

-   **Competitive base salary + attractive commission structure.**
-   **Professional development and career advancement opportunities.**
-   **Supportive, energetic, and multicultural team environment.**
-   **Social and medical insurance coverage.**
-   **Learning & Development programs (L&D)**

## Apply

[Apply at Nasoft.eg](https://apply.workable.com/nasoft-eg/j/952E66009E/apply)

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