# Technical Delivery & Account Manager

> Natterbox Ltd · Sydney, Australia (Remote) · Full-time · Posted 2026-08-14

**Workplace:** remote

**Department:** 2000 - GTM

## Description

**Position Overview**

Natterbox is seeking a driven technical professional to fill a dual-impact role combining Professional Services (PS) consulting with Technical Account Management (TAM). You will drive the hands-on delivery of new client implementations while serving as a trusted technical advisor to our established client base. This role is ideal for a customer-facing technical expert with experience deploying contact centre solutions and ensuring the long-term technical health of key accounts.

**Key Responsibilities**

**Project Delivery**

• Onboarding of new customers

• Lead end-to-end technical implementations of Natterbox contact centre solutions integrated with Salesforce.

• Conduct discovery workshops to gather technical requirements, map business processes, and design architecture.

• Configure call flows, routing, CTI integrations, custom reporting.

• Manage User Acceptance Testing (UAT), training and go-live deployment support.

**Technical Account Management**

• Act as the primary technical point of contact for assigned key accounts post-implementation.

• Conduct regular technical health checks, platform audits, and system optimisation reviews.

• Partner with Account Managers to identify growth opportunities and assist with technical expansions.

• Serve as an escalation bridge between clients, Tier 2 support, and engineering teams to resolve critical technical issues.

## Requirements

-   Proven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholders.
-   Currently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role).
-   Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressed.
-   Experience supporting the management of multiple stakeholders and concurrent projects.
-   Comfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversations.
-   Customer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before responding.
-   High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure.
-   Strong critical thinking and developed problem-solving abilities.
-   Excellent organisational and time-management skills.
-   Exceptional interpersonal and professional communication skills.
-   Demonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habits.

## Benefits

This remote-first position offers a flexible schedule and the opportunity to work at the forefront of cloud communications. You will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovation, providing a platform to manage global stakeholders while maintaining a healthy work-life balance.

## Apply

[Apply at Natterbox Ltd](https://apply.workable.com/natterbox-ltd-1/j/EDDF22053F/apply)

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