# Field Service Coordination & Maritime Communications Technical Support Engineer

> Navarino · Navi Mumbai, India (Hybrid) · Full-time · Posted 2026-05-12

**Workplace:** hybrid

## Description

**About us**

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore, while we are currently opening a new office in India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

**What will you be doing?**

We are looking for an enthusiastic and versatile **Field Service Coordination & Maritime Communications Technical Support Engineer** to join our team. In this hybrid role, you will be part of the Field Service Management and Technical Support teams, contributing to both **service coordination** and **technical support operations**. You will play a key role in ensuring seamless service delivery, supporting onboard engineers, and providing high-quality technical assistance to customers.

In this role you will:

-   Coordinate and manage field service attendances through a global service network
-   Plan and schedule service interventions based on vessel location and operational constraints
-   Support field engineers during onboard activities, ensuring compliance with system requirements
-   Provide technical support to customers across Navarino’s products and services, primarily in networking and system-related issues
-   Monitor the performance and smooth operation of deployed systems and services
-   Troubleshoot and resolve incidents related to connectivity, IT infrastructure, and maritime communication systems
-   Manage and track service requests through centralized ticketing systems (e.g., Freshservice)
-   Ensure timely communication and updates to customers and internal stakeholders
-   Participate in a 24/7 shift rotation, including support during off-hours, weekends, and holidays
-   Maintain high standards of customer service, contributing to customer satisfaction, retention, and loyalty

## Requirements

-   Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications, or a related field
-   Experience in technical support and/or service coordination
-   Strong understanding of networking concepts, including OSI model, TCP/IP, and firewalls
-   Knowledge of routing and switching technologies
-   Familiarity with Microsoft environments, including domains and storage systems (NAS)
-   Excellent command of written and spoken English
-   Strong communication, problem-solving, and teamwork skills

**Great to have**

-   Cisco Certified Network Associate (CCNA) or equivalent certification
-   Basic knowledge of Linux systems
-   Experience in the maritime industry and vessel environments
-   Familiarity with maritime applications and communication systems
-   Microsoft certifications

## Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:

-   An attractive financial package
-   A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
-   Excellent working conditions with a good work-life balance
-   Personal development and training opportunities to build your professional growth, skills, and knowledge
-   A working environment certified as a "Great Place to Work" for four consecutive years (2022–2025), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026

## Apply

[Apply at Navarino](https://apply.workable.com/navarino/j/F4D569E4F9/apply)

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