# Contact Center Representative

> Nawy Real Estate · New Cairo City, Egypt · Full-time · Posted 2026-07-30

**Workplace:** on_site

**Department:** Operations

## Description

-   Represent the company in a professional and a qualified manner.
-   Handle inbound calls for the company
-   Following up complicated customer calls when required.
-   Keep records of all incoming calls and inquires on the company’s database.
-   Identify customers’ needs and direct them to the concerned parties.
-   Conducting different surveys on customers’ satisfaction.
-   Manage customers’ complaints and directs them to the concerned parties.
-   Social Media Moderating.

## Requirements

-   Bachelor degree in any field.
-   1-2 years of experience in a call center or customer support.
-   Strong phone and verbal communication skills
-   Very good written and spoken English
-   Active listening and patience
-   Familiarity with CRM systems and practices
-   Customer oriented

## Apply

[Apply at Nawy Real Estate](https://apply.workable.com/nawy-real-estate/j/74F566E5C2/apply)

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