# Quality Control Specialist

> Neo Group · Astana, Kazakhstan (Remote) · — · Posted 2026-06-23

**Workplace:** remote

**Department:** VIP Team

## Description

As part of our continued growth, **Neo Group is recruiting on behalf of one of our local partners**, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for **a Quality Control Specialist** to join our **VIP Department** **.**

### Responsibilities:  

-   Monitor and evaluate the quality of communication between managers and players (email, messengers, phone).
-   Ensure compliance of communication with established standards and regulations.
-   Prepare detailed reports on evaluations and identified issues.
-   Provide constructive feedback to VIP Managers and Support teams.
-   Participate in the development and updating of QA evaluation forms and procedures.
-   Collaborate with training and operations teams to improve service processes.
-   Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).

## Requirements

-   Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming.
-   Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
-   Ability to assess communication objectively and consistently.
-   Strong attention to detail and high standards for customer experience.
-   Confident user of Google Workspace and reporting/monitoring systems.
-   Basic understanding of CRM systems.
-   **Fluent in Russian/English  (mandatory).**
-   Ability to work in a dynamic environment with shifting priorities.

**Nice to Have:**  

-   Experience working with VIP clients (casino, betting, or high-net-worth customers).
-   Background in coaching or mentoring.
-   Knowledge of additional languages.

## Benefits

-   Remote work opportunity.
-   Flexible working schedule.
-   Interesting product.
-   Learning opportunities.
-   Career growth prospects.

## Apply

[Apply at Neo Group](https://apply.workable.com/neo-gg/j/7AED058641/apply)

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