# VIP Coordinator

> Neo Group · Minsk, Belarus (Hybrid) · — · Posted 2026-07-06

**Workplace:** hybrid

**Department:** VIP Team

## Description

As part of our continued growth, **Neo Group is recruiting on behalf of one of our local partners**, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for **a VIP Coordinator** to join our company**.**

**Responsibilities:**

-   Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
-   Ensure professional and customer-oriented communication with clients.
-   Monitor client activity and account status in the CRM system.
-   Maintain accurate and up-to-date records of client inquiries and account information.
-   Escalate complex cases to senior specialists or VIP managers when necessary.
-   Follow company service standards and internal procedures.
-   Collaborate with CRM, Payments, and Marketing teams as needed.
-   Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).

## Requirements

-   **Experience in:** Customer Support, Customer Service, or related roles.
-   **Communication Skills:** Strong written and verbal communication abilities; ability to handle chat interactions professionally.
-   **Languages:** Russian — fluent; English — B1+.
-   **Customer Orientation:** Ability to work with different client types, including demanding users.
-   **Stress Resistance:** Ability to handle a high volume of incoming requests.
-   **Technical Skills:** Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
-   **Attention to Detail:** Accuracy, reliability, and adherence to procedures.
-   **Education:** A background in service, marketing, business, or related fields is an advantage.

**Key Attributes:**

-   Responsibility and discipline.
-   Proactive and customer-focused mindset.
-   Ability to work efficiently in a multitasking environment.
-   Friendly and conflict-resolution attitude.
-   Teamwork skills and adherence to guidelines.

## Benefits

-   Enjoy 5 health days to focus on your well-being.

-   Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
-   Get a $30 net per month sports compensation to stay active and healthy.
-   Benefit from top-notch medical insurance for peace of mind.
-   Indulge in a variety of snacks available in the office.
-   Join us for exciting corporate events that foster team spirit and fun!

## Apply

[Apply at Neo Group](https://apply.workable.com/neo-gg/j/7E775257F9/apply)

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