# Loyalty Manager

> Neo Group · Minsk, Belarus · Full-time · Posted 2026-05-04

**Workplace:** on_site

**Department:** VIP Team

## Description

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a **Loyalty Manager** to join our **VIP department.**

**Responsibilities**  

-   Manage a portfolio of (potential) VIP clients.
-   Build meaningful relationships via calls, emails, and chat.
-   Reactivate, upsell, and escalate users to VIP level when appropriate.
-   Monitor user behaviour and act on key triggers.
-   Execute retention campaigns and reward offers with performance tracking.
-   Maintain timely communication based on player activity.
-   Collaborate with VIP Managers, Support, and Payments teams.

## Requirements

-   Experience in customer service, CRM, or user engagement.
-   Bilingual communication (Russian & English).
-   Confident working with performance KPIs and user activity reports.
-   Proactive, autonomous, and organised.
-   Comfortable with CRM tools, Intercom, Slack, and dashboards.

**Nice to Have:**  

-   Previous experience with VIP users or retention.
-   Understanding of CIS market behaviours.
-   Experience in high-paced, performance-driven environments.

## Benefits

-   Enjoy 5 health days to focus on your well-being.

-   Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
-   Get a $30 net per month sports compensation to stay active and healthy.
-   Benefit from top-notch medical insurance for peace of mind.
-   Indulge in a variety of snacks available in the office.
-   Join us for exciting corporate events that foster team spirit and fun!

## Apply

[Apply at Neo Group](https://apply.workable.com/neo-gg/j/A72197FB6E/apply)

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