# VIP Account Manager (PT)

> Neo Group · Ta' Xbiex, Malta · Full-time · Posted 2026-07-03

**Salary:** Up to EUR 31,000

**Workplace:** on_site

**Department:** Revenue

## Description

**Neo Group** is a Malta-based startup established in 2024, built on over **15 years** of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a **network** of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

### Role Overview

The VIP Account Manager builds and maintains strong relationships with high-value customers, ensuring exceptional service and personalized support. They proactively engage with VIPs to understand their preferences and deliver tailored experiences that drive satisfaction and loyalty. Collaborating with cross-functional teams, they curate exclusive events, promotions, and rewards. Through data analysis and strategic insight, they enhance engagement and retention across the VIP portfolio.

**What We Expect From You:**

-   Build and nurture strong relationships with VIP customers, ensuring exceptional service and support.
-   Proactively engage with VIP customers to understand their needs, preferences, and goals.
-   Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty.
-   Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face.
-   Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards.
-   Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention.
-   Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention.
-   Stay up-to-date with industry trends and best practices in VIP account management.

**The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.**

## Requirements

-   Fluent in both Portuguese and English, both written and spoken
-   Previous experience in VIP account management or a similar customer-facing role
-   Strong relationship-building and communication skills
-   Customer-centric mindset with a passion for delivering exceptional service
-   Excellent problem-solving and conflict resolution skills
-   Ability to multitask and work efficiently in a fast-paced environment
-   Strong analytical skills, with the ability to interpret data and drive insights
-   Experience in the iGaming or related industry is a plus

## Benefits

Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:  
For more details about life and careers at Neo Group, visit our [Career Website](https://neo.gg/careers/) connect with us on [Instagram](https://www.instagram.com/neo.careers/), and engage with us on [LinkedIn](https://hu.linkedin.com/company/neo-gg?trk=public_jobs_topcard-org-name).  
  
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

## Apply

[Apply at Neo Group](https://apply.workable.com/neo-gg/j/C2F1221B98/apply)

---
Powered by [Workable](https://www.workable.com)